Introduction
Central Orthotics is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact us, purchase products, or use our services.
Information we collect
We may collect personal information including:
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Name
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Email address
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Phone number
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Postal address
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Date of birth
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Appointment and booking information
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Health and clinical information relevant to the services we provide
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Payment and transaction information
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Information submitted through website forms
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Website usage and analytics data
How we collect information
Information may be collected when you:
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Complete a website contact form
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Book an appointment
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Purchase products through our online store
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Contact us by phone, email, or in person
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Subscribe to marketing communications
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Interact with our website
How we use your information
We use your information to:
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Provide orthotic assessments, products, and services
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Manufacture and supply custom orthotic devices
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Manage appointments and enquiries
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Process payments and orders
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Communicate with you regarding your care or purchases
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Improve our services and website
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Meet legal and professional obligations
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Send marketing communications where you have provided consent
Health Information
Some of the information we collect may be health information. This information is used solely for the assessment, design, manufacture, fitting, and ongoing management of orthotic devices and related services.
Health information is treated as confidential and is only accessed by authorised personnel who require it to perform their duties.
Sharing Information
We will not sell your personal information.
We may share information with:
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Healthcare professionals involved in your care
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Funding agencies where relevant
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Insurance providers where authorised by you
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Payment processors and service providers
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Courier and delivery companies
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Regulatory authorities where required by law
Information is only shared where necessary to provide our services or meet legal obligations.
Website Analytics and Cookies
Our website may use cookies and similar technologies to improve functionality and analyse website traffic.
Cookies help us understand how visitors use our website and enable certain website features. You may disable cookies through your browser settings, although some website functions may be affected.
Online Store
When purchasing products through our online store, we collect information necessary to process orders, payments, shipping, and customer support.
Payment information is processed securely through approved third-party payment providers. Central Orthotics does not store full credit card details.
Data Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Access and Correction
You have the right to request access to personal information we hold about you and request corrections if you believe the information is inaccurate.
Requests can be made using the contact details below.
Marketing Communications
We make every effort to ensure product descriptions, specifications, images, and pricing are accurate. However, slight variations may occur, and product images are intended as a guide only.
Third Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Changes to this Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page and take effect immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy, would like to access your personal information, or wish to make a privacy-related enquiry, please contact:
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Central Orthotics
600 Main Street, Palmerston North
Phone: (06) 356 3310
Email: info@centralorthotics.com